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Verenne
Next demo: Ambrai

Terms of Sale

The terms that apply when you use this store and place an order.

A sample policy for a demo store. Verenne takes no real orders. Mercayo wrote this text from the store's details; words in [square brackets] are choices a real store makes before it opens.

Effective date: 23 October 2026

1. Who you are buying from

1.1 This store, Verenne (https://verenne.mercayo.test), is run by Verenne Demo Store (a Mercayo showcase), a a business , of Demo address: 2nd floor, Showcase Court, Linking Road, Bandra West, Mumbai, 400050 ("we", "us", "the seller").

1.2 Contact: verenne.demo@mercayo.com · +91 00000 00000 · Monday to Saturday, 10 am to 7 pm IST. Our grievance officer's details are on our Contact page.

1.3 These terms apply to every order you place on this store. Please read them, together with our Shipping Policy, Returns, Exchanges and Refunds Policy, Cancellation Policy and Privacy Policy, which form part of them.

1.4 Our platform. This store runs on Mercayo, a technology platform operated by Wahenam International. Mercayo provides the software and hosting only. It is not the seller and not a party to your purchase. For anything about your order, contact us.

2. Your account and your details

2.1 You may buy as a guest, or [sign in with your mobile number]. Please give a correct name, mobile number, email and delivery address. We use them to deliver your order and to contact you about it.

2.2 You must be 18 or older to place an order, or have a parent or guardian place it, or agree to it.

3. Products, prices and offers

3.1 We describe our products as accurately as we can, including their main features, size, materials and care. Colours on screen may differ slightly from the real product.

3.2 Every product page shows the total price you pay for it, including all taxes and any fixed charges. Prices include GST. We are not registered for GST, so we charge no GST.

Delivery charges, and any cash-on-delivery charge, are shown before you place the order, as separate lines.

3.3 Where the law requires, each product shows:

  • its country of origin;
  • for packaged goods, the declarations required by the Legal Metrology (Packaged Commodities) Rules, 2011;
  • for imported goods, the importer's name and address;
  • any licence that applies.

3.4 Offers and codes apply as stated, while they last. A code cannot be exchanged for cash. We may correct an offer that was shown by obvious mistake, and will tell you before we do so. You may then cancel for a full refund.

3.5 Pricing errors. If a product was listed at a clearly wrong price, we will tell you before dispatch. You may then buy at the correct price or cancel for a full refund.

4. Placing an order

4.1 Your order is an offer to buy. You place it by choosing PLACE ORDER (or PAY). We never use pre-ticked boxes to make you agree to anything.

4.2 We confirm your order by message or email, and on the thank-you page. That confirmation is our acceptance, and the contract between us is formed then.

4.3 We may decline or cancel an order before dispatch if:

  • the product is out of stock, or cannot be delivered to your PIN code;
  • the price or description had an obvious error;
  • we reasonably suspect fraud or misuse.

If we cancel, you get a full refund of anything paid, including any advance. See our Cancellation Policy.

5. Paying

5.1 Online: UPI, cards, net banking and wallets, through our payment partner Razorpay. Your payment details are entered in Razorpay's secure window and never reach us or our platform. An order that is not paid within 30 minutes is cancelled automatically, and the items are released.

5.2 Cash on delivery (COD): available at PIN codes our couriers serve.

A COD charge of Rs 0 applies, shown at checkout.

5.4 Tax documents. We are not registered for GST. Your order confirmation is your receipt.

6. Delivery

6.1 We deliver to anywhere in India served by our courier partners, through our courier partners. Dispatch and delivery times, charges and what happens if a delivery fails are in our Shipping Policy.

6.2 The goods are at our risk until they are delivered to you, or to the person you nominate at your address. Ownership passes to you on delivery, once you have paid in full.

6.3 Please check the parcel at delivery. Do not accept a parcel that is visibly opened or tampered with.

7. Exchanges, returns and refunds

Our Returns, Exchanges and Refunds Policy explains when you can exchange an item, how, and how refunds work. Nothing in it limits your rights under the Consumer Protection Act, 2019.

8. Cancellation

You may cancel the order is dispatched, as our Cancellation Policy explains. We do not charge you for cancelling unless that policy, and the law, allow it.

9. Reviews

9.1 You may review products you have seen or bought. Reviews are checked by us before they appear, and we publish both positive and negative reviews that follow these rules. We do not edit your words. A review marked "Verified buyer" comes from a phone or email that matches a delivered order of that product.

9.2 Reviews must be honest, about the product, and must not:

  • contain personal data, links, abuse, or anything unlawful;
  • be written in return for a payment or reward, unless that is disclosed.

9.3 By posting a review you let us show it, with the name you give, on this store and in search results. You can ask us to remove it at any time.

10. Our responsibility to you

10.1 We sell goods that match their description, are of satisfactory quality, and are fit for their ordinary purpose, as the Sale of Goods Act, 1930 (sections 15 and 16) and the Consumer Protection Act, 2019 require.

10.2 Nothing in these terms excludes or limits:

  • your rights as a consumer;
  • our liability for a defect, a deficiency in service, an unfair trade practice, or negligence, where the law does not allow it to be limited.

10.3 Otherwise, our liability for an order is limited to the price you paid for it, plus delivery charges, except where the law provides otherwise. We are not responsible for delays caused by events outside our control (for example, natural disasters, strikes, or restrictions imposed by authorities). We will tell you, and you may cancel for a full refund.

11. Personal data

We are responsible for your personal data as its Data Fiduciary under the Digital Personal Data Protection Act, 2023. Mercayo, our platform provider, processes it for us as our Data Processor. Our Privacy Policy explains what we collect, why, and your rights.

12. Complaints and disputes

12.1 Please contact us first. Our grievance officer acknowledges complaints within 48 hours, and resolves them within one month (Consumer Protection (E-Commerce) Rules, 2020, rule 4(5)). Their details are on our Contact page.

12.2 If you are not satisfied, you may contact the National Consumer Helpline (1915, or consumerhelpline.gov.in), or file a complaint with the Consumer Commission that has jurisdiction, including online through e-Daakhil (edaakhil.nic.in).

12.3 These terms are governed by the laws of India. Subject to your right to approach a Consumer Commission where you live or work (Consumer Protection Act, 2019, section 34(2)), the courts at Mumbai have jurisdiction.

13. Changes

We may update these terms. The version on the store when you place your order applies to that order.

Last updated 23 Oct 2026